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Archive for November, 2011

Stupid Administrative Tricks That Drive Away Patients

Wednesday, November 30th, 2011

At a recent seminar, some of our attendees joined us in a rant about the pitiful customer service endemic at so many hospitals and practices. Some examples: 1. One surgeon shared a story about the time he “went home for Christmas,” but ended up accompanying his very ill and nervous mother to the ER. A […]